Trainer – Sales Academy
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Reference number: S&D-1-26 -
Job type: Permanent -
Kabul
Center
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Organisation Name: ATOMA -
ATOMA Level: 1 -
Posted: 20 Jan 2026
Job requirements
Job Requirements (Education, Experience and Competencies)
Education:
- Bachelor’s degree in business or any related field.
Experience:
- 5 years of strong background in customer service, sales training, and content development.
Training:
- Instructional design, customer service, and soft skills training (desirable)
Knowledge:
- Telecom products, services, and systems
- Customer service standards and compliance requirements
- Training delivery and instructional design basics
Skills/physical competencies:
- Facilitation and presentation skills
- Training content creation
- Strong verbal and written communication
- Proficiency in MS Office and online training tools
- Coordination and organizational skills
Job description
Job Summary
To deliver structured and engaging training programs to service center teams and sales channels (including ATOMA Points, ATOMA Pay agents, ATOMA store agents, and operational staff) to enhance product knowledge, compliance, systems usage, customer service capabilities, and operational excellence. The role supports continuous learning to ensure high-quality customer interactions and alignment with ATOMA’s service standards.
Duties & Responsibilities
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1. Training Delivery & Development
- Conduct training sessions on compliance, P&S, systems, and soft skills (classroom & online)
- Develop and update training materials and outlines regularly
- Record and distribute briefing videos via email and WhatsApp
- Perform training needs assessments in collaboration with operational teams
- Conduct knowledge assessments, identify gaps, and propose improvement plans
- Distribute and analyze feedback forms to evaluate training effectiveness.
- Coordinate with relevant departments to ensure seamless service center operations
- Inform teams about system downtimes, outages, or updates promptly
- Contribute to process improvements and policy updates under supervisor guidance
- Review and follow up on non-compliance issues
- Collaborate with line managers for corrective actions
- Support the enforcement of standardized processes across service centers
2. Training Needs Assessment & Feedback
3. Process Optimization & Communication
4. Compliance Monitoring & Support
Submission Guideline
Interested Afghan nationals can send their applications and resumes (with three valid references) by Jan 30, 2026.
Please mention the name of the position you are applying for in your email subject line.
Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.
Only shortlisted candidates will be contacted for the interview(s).