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ATOMA Store Agent – Kabul Center

  • Reference number: Temp-AS-0002
  • Job type: Temporary
  • Kabul
    Center
  • Organisation Name: ATOMA
  • ATOMA Level: 0
  • Posted: 06 Sep 2026

Job requirements

Job Requirements (Education, Experience and Competencies)

Education:

12th grade, preferred Bachler in Business Administration, Marketing, or a related field.

Experience:

• 1– Years of experience in professional environment, sales, or customer service (preferably in telecommunications).
• Familiarity with SIM registration processes and ATRA compliance requirements.

Competencies

Knowledge:

• Customer-focused and able to provide excellent service to customers.
• Honest, trustworthy, and maintains high ethical standards.
• Willing to accept and apply ATOMA rules, regulations, and policies.
• Strong communication and interpersonal skills.
• Maintains confidentiality of company and customer information.
• Good attendance and punctuality record.

Job description

Mission / Core Purpose of the JobMission / Core Purpose of the Job

To represent ATOMA at the community level by delivering high-quality customer service, promoting and selling ATOMA products and services, facilitating customer transactions, and enhancing customer satisfaction while supporting the company’s sales and distribution objectives.

Key Performance Areas / Key TasksKey Performance Areas / Key Tasks

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Key Tasks:

The ATOMA Store Agent role will be accountable to achieve the following objectives:

• Sales of ATOMA products & services
• Providing Services to customers based on customers’ query.
• Newline/ ATOMA PAY Registration (Webcare Registration Access for CSPs Role)
• Re-registration/Edit All (Webcare Edit Access for ATOMA STORE Role)
• SIM Swap (Webcare Edit Access & TT SIM Swap Access for ATOMA STORE Role)
• Addition & Cancelation of VAS services to customer (TT Access for ATOMA STORE Role)
• Customer Education on ATOMA P&S
• Complaint handling via TT
• Performing ownership & security Check up (Customer information view in TT & Webcare)
• SIM Swap with Declaration based on security check (TT & Webcare Access for ATOMA STORE Role)
• Contract Change (TT & Webcare Access for ATOMA STORE Role)
• Onboarding new ATOMA PAY customers
• Customer education on ATOMA PAY
• ATOMA PAY Cashin/Cash out
• Any other trans/KPI relevant to ATOMA PAY

Submission GuidelineSubmission Guideline

Interested Afghan Nationals can send their applications and resumes (with three valid references) by  September 13, 2026.

Please mention the name of the position  and the reference # you are applying for in your email subject line.

Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.

Only shortlisted candidates will be contacted for the interview(s).

Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Submission EmailSubmission Email

HR.Administrator@atoma.com.af