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ATOMA Point Agent

  • Reference number: Temp-AP-8526
  • Job type: Temporary
  • Kandahar
    Center
  • Organisation Name: ATOMA
  • ATOMA Level: 0
  • Posted: 05 Aug 2026

Job requirements

Job Requirements (Education, Experience and Competencies)

Education

  • 12th Grade.
  • Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

Experience

  • 1+ year of experience in a professional environment, sales, or customer service (preferably in telecommunications).
  • Familiarity with SIM registration processes and ATRA compliance requirements.

Competencies

Knowledge & Skills

  • Customer-focused with the ability to provide excellent service.
  • Honest, trustworthy, and maintains high ethical standards.
  • Willing to accept and apply ATOMA rules, regulations, and policies.
  • Strong communication and interpersonal skills.
  • Maintains confidentiality of company and customer information.
  • Good attendance and punctuality record.

Job description

Mission / Core Purpose of the JobMission / Core Purpose of the Job

To represent ATOMA at the community level by delivering high-quality customer service, promoting and selling ATOMA products and services, facilitating customer transactions, and enhancing customer satisfaction while supporting the company’s sales and distribution objectives.

Duties & ResponsibilitiesDuties & Responsibilities

Key Performance Areas (KPAs)

The ATOMA Point Agent role will be accountable for achieving the following objectives:

  • Sales of ATOMA products & services
  • Providing services to customers based on customer queries.
  • Newline/ATOMA Pay Registration (mPOS Registration Access for Dealer Role)
  • Re-registration (mPOS Re-registration Access for Dealer Role)
  • SIM Swap after successful ownership check with 786 CC (ATOMA Point Agent Portal)
  • SIM Swap with Declaration after successful security check with 786 CC to BO (ATOMA Point Agent Portal)
  • Customer education on ATOMA products & services
  • Complaint handling via the ATOMA Point Agent Portal
  • Onboarding new ATOMA PAY customers
  • Customer education on ATOMA PAY
  • ATOMA PAY Cash-in / Cash-out
  • Any other transaction/KPI relevant to ATOMA PAY.
Submission GuidelineSubmission Guideline

Interested applicants can send their applications and resumes (with three valid references) by August 11, 2026.

Please mention the name of the position you are applying for in your email subject line.

Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.

Only shortlisted candidates will be contacted for the interview(s)

Submission EmailSubmission Email

HR.Administrator@atoma.com.af